Ceo88 Terms and Conditions – Complete Platform Usage Guide

1Acceptance of Terms and Conditions

These Terms and Conditions ("Terms") govern your use of the ceo88 platform, including the website, mobile app, games, and all related services provided by ceo88 ("Services"). These Terms should be read together with our Privacy Policy and Responsible Gaming Policy, all of which form the complete agreement between you and ceo88.

By accessing or using our Services — whether through the website, app, or any other platform — you automatically agree to be bound by these Terms. If you do not agree with any part of these Terms, you are not permitted to use CEO88's Services.

2Member Eligibility

To register and use the ceo88 Services, you must meet the following eligibility requirements at all times:

• Be at least 18 years of age at the time of registration.
• Not prohibited by any law, regulation, or restriction of any jurisdiction from using online gambling services.
• Registering under your own name and not on behalf of another person.
• Has never had a ceo88 account closed or suspended due to fraud or previous breach of terms.
• Not currently enrolled in an active self-exclusion program at ceo88 or any related platform.

CEO88 reserves the right to request proof of age at any time. Accounts found to have been registered by underage individuals will be terminated immediately and all balances will be forfeited without any refund.

3Registration and Account Management

Each member is permitted to hold only one active account at ceo88. Registering multiple accounts — whether using different names, phone numbers, email addresses, devices, or payment methods — is strictly prohibited.

During registration, you are required to provide accurate, complete, and up-to-date information. Details you will need to provide include:

• Full name as shown on your identity card or passport.
• Accurate date of birth.
• An active phone number registered in your name.
• A valid and accessible email address.
• Bank account or e-wallet details for deposit and withdrawal purposes.

CEO88 conducts an identity verification (KYC) process as a security measure. You may be required to submit a copy of your identity card, bank statement, or other supporting documents at any time. Failure to provide the requested documents within the stipulated timeframe may result in your account being suspended until verification is complete.

You are solely responsible for maintaining the confidentiality of your account password. Contact the CEO88 customer support team immediately if you suspect your account has been accessed without authorisation.

4Deposits & Withdrawals

CEO88 accepts deposits via a range of local Malaysia payment methods including online banking, DuitNow, Touch 'n Go eWallet, and GrabPay. All deposits are processed instantly upon confirmation from the payment provider.

Regarding withdrawals, the following applies:

• Withdrawals can only be made to a bank account or e-wallet registered in your own name. Transfers to third-party accounts are strictly prohibited.
• Withdrawal requests that meet all requirements will be processed within the timeframe set by the ceo88 finance team.
• CEO88 reserves the right to request additional verification before processing any withdrawal, particularly for amounts exceeding certain limits.
• If any suspicious activity is detected, ceo88 reserves the right to place a hold on withdrawal processing until the investigation is complete.

5Bonuses, Promotions & Rewards

CEO88 offers a variety of bonuses and promotions from time to time for both new and existing members. All bonuses and promotions are subject to specific terms and rules stated in each offer.

The general terms applicable to all ceo88 bonuses are as follows:

• Each bonus has a wagering (rollover) requirement that must be met before any associated wins can be withdrawn.
• Bonuses cannot be converted directly into cash without meeting the specified wagering requirements.
• CEO88 reserves the right to void any bonus obtained through dishonest means or by exploiting the system.
• Only one welcome bonus is permitted per new member. Registering multiple accounts to claim the welcome bonus repeatedly is a serious violation.
• Bonuses have a validity period that is clearly stated. Expired bonuses cannot be reactivated.

6General Game Rules

All games offered at ceo88 use an independently certified random number generator (RNG), ensuring every game outcome is random and fair. ceo88 has no control over the outcome of any game, and there is no way to manipulate or predict results.

The following applies to all games on the ceo88 platform:

• Game results are final and cannot be disputed unless there is clear, verifiable evidence of a technical error.
• In the event of a technical disruption during gameplay, ceo88 will resolve the matter based on the last saved server records.
• Confirmed wagers cannot be cancelled by the player except under specific circumstances stated in the relevant game rules.
• CEO88 reserves the right to withdraw or modify any game without prior notice.

For live casino games with real dealers, all sessions are recorded and such recordings serve as valid evidence in the event of any dispute regarding game outcomes.

7Prohibited Conduct

CEO88 enforces a zero-tolerance policy against any form of fraud, abuse, or dishonest conduct. The following actions are strictly prohibited and will result in immediate account termination:

• Use of automation software, bots, scripts, or any unauthorized third-party tools to play games.
• Exploiting bugs or technical vulnerabilities in the platform for personal gain.
• Colluding with other players in games that do not permit cooperation (collusion).
• Use of credit cards or payment methods that are unauthorized or obtained through illegal means.
• Any attempt to launder money through the ceo88 platform.
• Providing false information during registration or the KYC process.
• Abusing the bonus or promotion system in ways not intended by ceo88.

8Account Suspension and Termination

CEO88 reserves the right to suspend or terminate any member account at any time for the following reasons:

• Violation of any section of these Terms and Conditions.
• Confirmation that a member is under 18 years of age.
• Activity that is suspicious or potentially involving fraud or money laundering.
• Requests from legal authorities or regulatory bodies.
• Self-exclusion request submitted by the member themselves.

Members may also close their own account at any time by contacting the CEO88 customer support team. Prior to closure, all wagering requirements associated with any bonus balance must be fulfilled. Valid deposit funds will be returned once all verifications are complete.

9Privacy and Data Protection

CEO88 is committed to protecting the privacy and security of all members' personal data. The collection, use, and storage of your personal data is carried out in accordance with the CEO88 Privacy Policy, which forms part of this agreement.

In brief, ceo88 collects your personal data for the following purposes:

• Identity verification and compliance with KYC requirements.
• Secure processing of financial transactions.
• Improving user experience and personalizing content.
• Compliance with legal and regulatory requirements.
• Account-related communications, promotions, and platform updates.

Your data will not be sold or shared with third parties for marketing purposes without your explicit consent. For more information, please refer to CEO88 Privacy Policy.

10Limitation of Liability

CEO88 provides its gaming platform on an "as is" and "as available" basis. While we strive to ensure the platform operates without interruption at all times, we cannot guarantee that the service will always be free from technical errors, outages, or delays.

CEO88 will not be liable for:

• Any financial losses resulting from unfavorable game outcomes.
• Service disruptions caused by factors beyond CEO88's control, such as third-party internet infrastructure failures.
• Losses arising from unauthorized account access due to a member's negligence in safeguarding their password.
• Any indirect, consequential, or punitive damages arising from the use of the platform.

11Responsible Gaming

CEO88 believes that online gaming should remain an enjoyable form of entertainment and should never become a source of stress or financial hardship. To that end, we provide a range of self-control tools to help members manage their gaming habits.

Available tools include:

• Daily, weekly, and monthly deposit limits that members can set themselves.
• Loss limits for a selected time period.
• Session time limits to prevent extended play.
• Temporary cooling-off option ranging from 24 hours to 30 days.
• Long-term self-exclusion for members who need an extended break.

If you or someone you know is experiencing gambling-related issues, please visit the Responsible Gaming us for further information and support resources.

12Amendments and Changes to Terms

CEO88 reserves the right to amend, add, remove, or replace any part of these Terms and Conditions at any time without prior notice to members. All changes will take effect immediately upon being published on the CEO88 website.

It is your responsibility to review this Terms and Conditions page periodically to ensure you are always aware of the latest version. The most recent update date will always be displayed at the top of this document. Continued use of the CEO88 platform after any amendments are published constitutes acceptance of the updated terms.

13Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions, the ceo88 customer support team is available to assist you at all times. We operate 24 hours a day, 7 days a week, including public holidays.

You can reach us via:

• Live Chat in the ceo88 app or website — fastest response available.
• Support email: [email protected]
• Section FAQ us for answers to frequently asked questions.

Our team communicates in Malay, English, and Mandarin to ensure smooth interaction with all members.